Casino/Gaming

In the highly specialized gaming industry, TowerMetrix can help your organization not only attract and maintain a qualified staff but also ensure regulatory compliance.

Profile

Be confident that your staff is not only qualified, but in the right job.

The TowerMetriX Employee Profile includes employee and job information as well as easy access to each employee’s credentials including any licenses and certifications required by the Gaming Commission and Gaming Control Board.

  • Track Employee Qualifications by attaching Employment Applications,  I-9 Employment Eligibility, Criminal Background Checks
  • Use TowerMetriX’s integrated digital imaging to attach Key Employee License and other Certifications
  • Receive automatic notifications before licenses expire
  • Access the TowerMetriX Dashboard to see all employees, their current license status including expiration dates

Goals

Increase Revenues. Cut Costs. Improve Guest Satisfaction.

Do these Goals sound familiar?  Use TowerMetriX Goals to keep gaming and support staff employees focused.

  • Drive all departmental and employee goals from your establishment’s strategic plan.
  • Create action plans with specific target dates.
  • Measure the performance of each employee.
  • Access the TowerMetriX Dashboard to compare performance of employees and/or departments

Education/Training

Adding new Table Games?  Offering New Guest Services?   Implementing a Player’s Reward Program?

The TowerMetriX Education/Training Satellite can schedule staff training and track individual results.

  • Incorporate training content – documents, images, and video – for online access.
  • Assign courses to employees with specific due dates.
  • Track scores for each employee and attach documentation that verifies results.
  • Access the TowerMetriX Dashboard to get real time reports showing which employees have been trained

Competencies/Skills

Who is my best Black Jack dealer? How many employees can run a Roulette table?

Beyond training, use TowerMetriX to assign and validate skills, not only for table game employees but also for hospitality, customer service and support staff as well.

  • Define skills and the criteria that will be used to measure them
  • Identify the experts authorized to validate each skill
  • Automatically notify supervisors when employees haven’t met the skills assigned
  • Access the TowerMetriX Dashboard to get real time reports showing which skills each employee has as well as a record of the number of attempts needed to pass

Performance Reviews

Identify your top performers.

Use TowerMetriX to automate your Employee Performance Evaluation process.

  • Objectively measure performance
  • Incorporate every aspect of each employee’s performance – goals, training and skills
  • Evaluate each employee using the requirements outlined in his/her job description
  • Measure every employee against your establishment’s standards of behavior